FAQ

PROACT provides addiction recovery treatment using a unique, comprehensive model. Here are some of the most frequently asked questions we receive.


PROACT takes an individualized approach to treatment because we understand that each person’s journey toward long-term recovery is different. Therefore, we offer multiple clinical pathways including both abstinence based and medication assisted treatment programs.

Yes, you can transfer your care to PROACT. Contact our office at 304-696-8700 to find out how to have your treatment records transferred to PROACT.

If you’re currently in a treatment program, our providers will review your records and meet with you to discuss how your current treatment plan is working. Then, they’ll discuss recommendations and options with you.

PROACT accepts all major insurances as well as Medicare and Medicaid. PROACT also works with patients to establish insurance benefits, when possible.

Walk-ins and new patients are always welcome. If you prefer to schedule an appointment, please call our office at 304-696-8700, Monday-Friday, 8 a.m. to 4:30 p.m.

For your first appointment, please bring your insurance card and/or insurance ID number. A valid government-issued ID is also preferred.

We do not require ID. However, we do recommend you bring both a valid ID and your insurance card/ID number with you for your protection. If you are insured by Medicaid, we can typically look up your information. If you have private insurance, contact your insurance company first to get your ID number to bring with you.