PROACT provides addiction recovery treatment using a unique, comprehensive model. Here are some of the most frequently asked questions we receive.
Do you only provide medication assisted treatment (MAT)?
PROACT takes an individualized approach to treatment because we understand that each person’s journey toward long-term recovery is different. Therefore, we offer multiple clinical pathways including both abstinence based and medication assisted treatment programs.
Can I transfer my treatment to PROACT from another facility?
Yes, you can transfer your care to PROACT. Contact our office at 304-696-8700 to find out how to have your treatment records transferred to PROACT.
If I transfer my treatment to PROACT, will I have to start over?
If you’re currently in a treatment program, our providers will review your records and meet with you to discuss how your current treatment plan is working. Then, they’ll discuss recommendations and options with you.
What type of insurance does PROACT take?
PROACT accepts all major insurances as well as Medicare and Medicaid. PROACT also works with patients to establish insurance benefits, when possible.
Do you accept walk-ins, or do I need an appointment?
Walk-ins and new patients are always welcome. If you prefer to schedule an appointment, please call our office at 304-696-8700, Monday-Friday, 8 a.m. to 4:30 p.m.
What should I bring with me to my appointment?
For your first appointment, please bring your insurance card and/or insurance ID number. A valid government-issued ID is also preferred.
Can I still be seen without a valid ID or insurance card?
We do not require ID. However, we do recommend you bring both a valid ID and your insurance card/ID number with you for your protection. If you are insured by Medicaid, we can typically look up your information. If you have private insurance, contact your insurance company first to get your ID number to bring with you.